Signing up is easy! Simply create an account by clicking here and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops.

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases. 

You also earn points for following us on social media, referring a friend, and are even gifted with bonus points just for having a birthday! In addition to earning points, members have the chance to earn free products and get exclusive access to launches and events. You can view the full list of perks on our rewards page.

Yes, you will need to create a loyalty account to access all the benefits of our rewards program. You are automatically earning points in the background and these will be visible once you have signed up for the program in your account section. If you have had more than one customer account with us, please note that only one rewards account was created per person.

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting your account hub at www.tattilashes.com/account.

No, you will begin earning points from when you sign up for the loyalty scheme so don't wait to join and start earning now! Points are valid for 365 days after earning them.

Contact customer service by emailing enquiries@tattilashes.com and our team will be happy to assist you with merging your accounts.

Absolutely not! Sign-up is 100% free, and there are many ways you can earn points. Make sure to visit tattilashes.com/pages/rewards to get started.

Exchanging your points for great rewards couldn't be easier! Simply visit the rewards page here to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.

100 points = £5.

Higher tiers in the VIP tier program earn more points at a quicker rate, but 100 points always = £5. For Example, as a gold member, you will earn 1.25 points for every pound you spend. So, if you spend £100, you'll earn 125 points = £6.25.

When you move up to become a platinum member, you will be earning points at a rate of 1.5 for every pound spent. So, if you spend £100, you'll earn 150 points = £7.50.

For starters- each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points and follow us on Instagram and other social media channels. Access all the ways to earn on our rewards page.

Nope! That’s the best part about being a rewards member!  You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a £10 coupon towards a £100 purchase that you decide to return, the £90 balance will be refunded to your credit card and the £10 reward credit will be deposited back into your rewards account.

If you moved up a VIP tier and refund the whole order, you will move back to the previous tier.

Rewards points are valid for 365 days after the date of earning.

For example: points earned on the 27th of June 2025 will be valid until the 27th of June 2026.

Rewards points will expire after 12 months of Rewards account inactivity.  This means that if there is no change to your Rewards account balance (through either the addition or redemption of Rewards), all Rewards earned in the previous 12 months will automatically be removed from your account.

Your VIP tier is determined by how many purchases you make within a 12 month period

To reach:

Silver, you must complete 1-3 purchases

Gold, you must complete 4-6 purchases 

Platinum, you must complete 7+ purchases

Once you qualify, you will instantly move up and have access to that tier's perks through the rest of the current calendar year as well as the following calendar year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

Once you are in Silver, Gold or Platinum, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!

When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

As a VIP platinum member, you will receive select sale emails ahead of the general public so you get first dibs on all the best sale styles!

When your total points cross a tier threshold you will receive an email welcoming you into the new tier.

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us to help apply your points to your account.

You also won’t receive points if you return your purchase or your purchase is cancelled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account.  However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

Try to refresh your browser.

Try to log out and then back in to your account.

Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it.  Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate you can contact our customer support team at enquiries@tattilashes.com and they will look into the issue for you.

We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.  

The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them. 

To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.  

If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact us if you need further assistance.

Thank you so much for sharing us with your friends!  We really appreciate it.  

Referred friends must be first-time customers in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there. 

Points will be added to your account as soon as your friend completes their first purchase on our website.  

When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.

Add your birthday under "ways to earn points" on the rewards page. On your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day!

*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.

Happy Birthday! We’re so glad that you have chosen to celebrate with us through our rewards program. In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday.  

If your birthday falls between the day that you registered and the 30-day waiting period afterward, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up.  

All successive birthday bonuses will be emailed to you on your birthday.  If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.  

Remember, the birthday reward is determined by the Rewards member tier that you are part of on the date of your birthday.  If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please contact us and we will be happy to assist you.

Unfortunately, you are unable to use your vouchers in combination with any other discount on site, including our MUA and Lash Tech discount.

We have a small list of products which are excluded from the discount reward which are:

E-Gift Cards (any value)
Seasonal Limited Edition Treat Boxes

Minimum spends apply
£5 voucher minimum spend £25

£10 voucher minimum spend £35

£15 voucher minimum spend £45