Please send any queries over to enquiries@tattilashes.com
There is a couple of things you can try first:
Empty your basket and clear the cookies and history from the device that you're using. This should then allow you to continue with your purchase as normal.
If this doesn't work, please contact our Customer Service team by emailing enquiries@tattilashes.com so we can try an alternative.
If you have any more queries please do not hesitate to contact us.
We offer 60% discount for MUAs and wholesale. All you have to do is create an account by clicking the link below and following the quick and easy steps: MUA discount.
The 60% discount will be applied automatically at the checkout when you have 20 or more strip lashes in your basket the discount is only applied to strip lashes.
The trays of lashes have different discounts of buy 4 get 1 free
Please note we do not allow our lashes to be sold online in any capacity. However, we are happy for you to resell offline.
The MUA discount is only eligible on Strip lashes, not individual.
If you was to purchase four trays of individual lashes then you can get a fifth tray free.
If you require anymore information please let us know :)
Please accept our sincere apologies about receiving your parcel damaged. In order for us to rectify this could you please send over some images of the damaged/faulty product.
Whilst we respect and admire everybody's lifestyle choices, please rest assured, we as a brand are completely against animal cruelty in any form. We only use completely cruelty free methods for our mink lashes, which make up a small part of our business. This is something as a brand and individuals, we strongly believe in. We offer a variety of synthetic materials to cater for all personal preferences. All our other ranges are made from synthetic fibres.
Our mink eyelashes are created using discarded fur collected by a certified manufacturer. The animals do not get harmed - their health and well-being are paramount.
In order to qualify for next working day delivery your order must be placed Monday to Thursday before 3pm.
Please email us at enquiries@tattilashes.com. Please be assured we will work closely with DPD to get this matter resolved. A signature dispute will be raised on this consignment and investigated accordingly.
In the meantime, if you are able to send us over some photo ID of yourself preferably with a signature also shown clearly.
i.e. Passport/driving licence
This will help us massively to carry out our investigation quickly and efficiently.